At all times, the purchase price of the product is non-refundable. Notwithstanding the foregoing, Company may, in its sole discretion, accept returns of new, unused Products in resaleable condition subject to a twenty-five percent (25%) restocking fee and all shipping charges paid by the Purchaser to return the Products return to the company. Company must receive all returns within 30 days of the original purchase date. If Company determines in its reasonable judgment that the returned product has been used, no refund will be issued to the purchaser.
1. We do not accept returns without reason. After receiving the goods and using them, returns and exchanges on the grounds that "the effect is not what I want "or "the effect is not satisfactory "are not acceptable.
2. Refunds for maliciously rejected goods will not be accepted. When express delivery, if the goods are directly rejected without any reason, we will not refund. Because we are by international logistics, most of our shipping costs are higher than the price of the goods, and we have to destroy the goods locally, so your rejection has caused serious losses to us, and we will not accept your refund application.
3. Our logistics is carried by an international logistics company. The transportation time and service quality are not under our control. We can only try our best to help customers solve problems in the logistics. We will not compensate for the delay and loss of the logistics company. , because the logistics company did not give us any compensation, and we are also the party to the loss. We hope that customers can try their best to contact the local logistics company to cooperate with the tracking of the goods.
4. We cannot guarantee that the goods will arrive at a certain time as you plan, but we can only ship them as early as possible. The time of arrival provided to you is also based on our previous arrival time, but if there are special circumstances, the logistics company does not deliver on time, We do not accept full refunds. However, after communicating with customer service, you can return the unopened goods, but we will deduct the return shipping from the total price, and we will refund the remaining payment.
5. If the machine is damaged and fail, please contact the customer service at the first time, provide your purchase order number, and the video or appearance photos of the product work, we will start the after-sales maintenance service for you, and help you to repair the machine perfectly. During the warranty period, replacement parts are shipped free of charge.
Please check the product information carefully before purchasing. If you have any uncertain information, you can chat with us or leave a message on the website, but the customer service information is only for reference and cannot be used as any basis for refund.
Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.